A. General Frequently Asked Questions

1. Who are medical tourists?

Medical tourists are generally people of the developed nations of the world mainly from The United States, Canada, Great Britain, Western Europe, East Africa, and The Middle East. But increasingly, people from many other countries of the world are looking for places where they can obtain their medical treatment at an affordable cost.

2. What services are included? 

We provide all your medical travel needs from your Medical Visa, Accommodation, Flight ticket bookings, Local Sim card, Foreign Exchange Facilities, a guide to local and international cuisines, Airport transport (Arrival & Departure), Tourism (guide to local tourist destinations), Translators, and some Leisure activities.

3. Why should I consider medical treatment and procedures outside my country?

The price of the medical procedures in India will be 30 to 80% less than the average price in the US and other developed countries. India holds a list of world-class doctors with cutting-edge facilities and hospitals to address any kind of medical treatments. Another major factor will be the waiting time for the medical operations if it happens to be included in your health care insurance.

4. Is cost the most important factor that I should consider?

Cost is always an important factor to consider when seeking medical treatments. In Nazarene MedTour, we will assist you in finding the best facilities and world-class doctors that will be much less expensive than the average costs in a developed country.

5. Why is medical care so much cheaper in India?

  • Lower cost of labor
  • Lower real estate values
  • Lower construction costs (to build hospitals)
  • Favorable exchange rates
  • Lower government taxes
  • No accounts receivable collections issues with medical tourism patients (cash/credit card payment before releasing from the hospital)
  • No emergency room bad debt
  • Less administrative paper shuffling
  • Less bureaucracy/red tape
  • Cheaper medical supplies/equipment/medications

6. How can I trust the quality of the doctors in India?

To begin with, one of our key service offerings to you is to provide all the information to you about the doctors in order for you to make the most educated decision possible. We will provide you with resumes and important details about the doctors and also available facilities that they will use towards your medical treatment. If you are still not comfortable, we will work to provide you with the information about the doctors that is important to you.

7. Are the hospitals safe?

We will do all that we can to ensure that you are comfortable with the hospitals that you review. A large part of our value to you is that we have visited these facilities personally and can attest to their standards of hygiene, modernity, and use of technology. We will also be your advocates to assist in obtaining necessary statistics for your chosen facility. Additionally, even though the hospitals in our network have accreditation from their government and non-government entities, we will continue to work with the executive management teams of the hospitals in our network to seek accreditation from the Joint Commission International.

8. Can you select or advise which doctors and/or hospitals to visit? 

Our sole purpose is to provide you with the necessary tools and information to make an informed and educated choice about medical tourism options. We will guide you and give you options to address your medical needs but you will be the one to choose base on your budget and other factors to which hospital and doctors you want to avail the medical treatment.

9. What if I don’t find the procedure that I am interested in on your website?

If you are interested in or require a certain procedure that is not listed on our website, please contact us so that we may assist you in your search. Our network covers a wide spectrum of medical procedures, from the least invasive procedures to the most advanced procedures.

10. How can it be safe to travel so far after a surgical procedure?

Your travel plans will be entirely dictated by the surgical procedure you select. Once you select a procedure and destination, we inform you about the recommended recuperation time required before return travel.

11. Why should I work with a medical tourism company?

Nazarene MedTour will take care of all your medical travel needs. We have personally inspected all our affiliate hospitals, met the doctors, and have established strong relationships with our affiliates. We have a direct connection to all the administrators of the hospitals. Rest assured that we are dealing only with world-class hospitals and doctors in India.

12. How long will I have to remain at the destination after my procedure?

It depends on your selected procedure. In most cases, the required length of stay at your destination will be between 2 and 3 weeks. Your surgeon will advise you on the length of stay in the hospital and destination in your initial pre-travel quotation.

13. What if I need to make changes to my itinerary when I am already in India?

If you require to make any changes to your medical travel itinerary, your Medical Travel manager will do the work for you. They will revise your flight itinerary, as well as your hotel stay. They will even inform your family or any contact person that you provided with us regarding the changes in your medical travel to India.

14. What are your hours of operations?

Our Medical Travel Managers and Customer Service team are available 24/7 to serve you. They sleep with their cell phones so that they are in constant contact with you. You will never have to worry about being abroad and not being able to contact us for assistance.

15. How can I contact Nazarene MedTour while am I abroad?

You will receive a mobile sim card to use for the duration of your medical treatment. This is programmed with all the pertinent phone numbers that you will need.

16. If I bring a relative or friend, will there be an additional charge?

We encourage our clients to bring a companion along with them. They can stay in the same room at no additional charge. The only extra expense that your companion will incur will be the cost of the flight, meals, and other travel essentials.

17. Can I make my own flight arrangements? 

Yes. You can make your own flight bookings. However, we encourage our customers to use our affiliate travel partner so that in the event you need to make any changes to your medical travel itinerary, we can easily work with our travel partner to make those changes on your behalf.

18. Can I use my frequent flyer miles for my flight? 

Yes, many of our clients have used their frequent flyer mileage for additional savings. Once you begin working with our travel partner, they will assist you in finding flights that will accept your frequent flyer miles.

19. Can I book my own hotel stay?

Yes. You can arrange your own hotel stay. However, we strongly recommend that you stay in one of our affiliate hotels. The simple reason is our concern for your safety. We have personally selected our affiliate hotels based upon their proximity to the hospitals, reputation for customer service, safety, amenities, and convenience. If you’re not familiar with the destination, you could select a hotel that is less expensive than our affiliate partners, but maybe in an unsafe area or has poor customer service.

B. (to be updated with questions regarding specific and major medical treatments)